Return & Refund Policy
You can return the products within 15 days of placing the order.
Refund will be processed only in case of successful order cancellation. In case the request for order cancellation is approved, we can provide a refund within 7 days from the date of approval.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Pay U payments refund will be made to the same account.
If the item is already shipped, any refund will be processed only on receipt of the physical item for which return has been initiated.
Once your return is received and inspected, we will send you an email within 7 working days to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have received any damaged product, please initiate a return within 3 working days from the time of delivery. Our courier partner will pick-up the damaged product from your door-step and we will provide a replacement at no extra cost within 7-10 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact your credit card company or bank first, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@ lineupgenix.com
To return your product, you should mail your product to: West Vinod Nagar New Delhi 110092
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable only in case of pre-approval on a case-to-case basis. Linupstudy may choose to deduct the cost of return shipping from the refund amount, depending upon the nature of such request.